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Purchasing Policy

LAST UPDATED: SEPT 2024

INTRODUCTION

At Allosense, Inc., we are dedicated to delivering high-quality sensor and measurement solutions, including physical goods (such as computers), enterprise software, and engineering services. To ensure a smooth and secure purchasing experience, we have outlined our official purchasing policy below. All products sold by Allosense are proudly designed and manufactured in the United States and are subject to export regulations.

PAYMENT METHODS

Allosense, Inc. offers several secure payment methods for your convenience:

  • Credit Cards: We accept major credit card providers including VISA, Mastercard, American Express, and Discover. A 3% processing fee may apply for credit card payments.

  • Direct Deposit and ACH: We accept direct deposit and Automated Clearing House (ACH) payments for businesses and individuals seeking alternative payment methods.

All transactions comply with PCI (Payment Card Industry) security standards to ensure your payment information is handled securely.

PRICING AND CURRENCY

All prices on our website are displayed in U.S. dollars (USD). For international customers, we clearly indicate the currency associated with the price to prevent any confusion. Prices may vary depending on shipping destination and applicable taxes or duties.

CONTACT INFORMATION

We prioritize open communication and are committed to providing multiple contact options for our customers:

 

Our main office and manufacturing facility is located at:

  • Allosense, Inc.
    106 S. St. Mary's St STE420
    San Antonio, TX 78205
    United States

ORDER FUFILLMENT POLICIES

We provide clear policies regarding order fulfillment, including refunds, returns, and delivery timelines:

  • Refund Policy: Customers may request a refund within 90 days of the purchase date. Refunds will be processed after a review of the product’s condition, which must be in its original state and packaging.

  • Delivery Policy: We ship orders both domestically and internationally. Shipping timelines and fees will be provided at checkout. We work with trusted carriers to ensure safe and timely deliveries. Shipping costs are calculated from San Antonio, Texas.

  • Return Policy: Returns are accepted within 30 days of delivery, provided the item is unused and in its original packaging. Return shipping costs are the responsibility of the customer unless the return is due to a product defect.

  • Cancellation Policy: Subscription services or reservations can be canceled at any time before the next billing cycle. Please contact customer support for assistance with cancellations.

PRODUCT RESTRICTIONS

Certain products may be subject to U.S. export regulations and restrictions. Allosense complies with all applicable laws, and customers are encouraged to review any relevant restrictions before purchasing.

PROMOTIONS AND DISCOUNTS

Allosense offers various promotions, discounts, or trial programs throughout the year. All promotions will clearly state the terms and conditions, which will be easily accessible when customers agree to participate. Transparency around promotional offers helps to avoid any confusion or disputes.

SECURITY AND PCI COMPLIANCE

Allosense is fully compliant with PCI (Payment Card Industry) standards to safeguard customer payment information. We utilize secure encryption and industry-standard protocols (such as HTTPS) for online transactions. Our system is regularly tested to prevent fraud and maintain compliance with all security regulations.

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